Contact information
**Email is the fastest way to reach us, and we answer within 24 business hours.** Write to support@buypremiumwatches.com. Business hours are Monday to Friday, 9 a.m. to 5 p.m. Arizona time (MST).
## Phone
Call +1 (346) 291-7845. The line goes to voicemail. Leave your name, your order number and a number we can call, and we call you back within 24 hours.
## Two addresses, and only one takes packages
| Address | What it is |
|---|---|
| THE CEDAR POST LLC, c/o registered agent, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110 | The registered agent address of the company that owns the shop, for legal mail only. Not a store, not an office we work from, not a warehouse, and **it does not accept packages**. Do not send returns here. |
| Returns center, 9550 Satellite Blvd, Ste 150, Orlando, FL 32837 | Where returns go. Email us first: the prepaid label we send already carries this address. |
Do not ship a return before you email us for a label. See the returns page.
## What to include
| If you are writing about | Include |
|---|---|
| An order that has not arrived | Order number and the tracking number from your shipping email |
| A print problem or damage | Order number and 2 photos: the whole shirt and a close-up of the problem |
| A size swap | Order number and the size you need |
| A cancellation | Order number, sent within 12 hours of ordering |
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